Coris Call Center

Coris International is a company whose aim is to provide medical and technical aid to persons travelling around the world both for business and private purposes.

Owing to a network of offices located in over 40 countries and cooperation with correspondents on five continents, Coris is able to take care of its customers in each corner of the world. The system of complex cooperation with emergency road services, hospitals, physicians, hotels, sanitary transport companies, airlines, and many other subcontractors guarantees full safety. The customer is provided with care immediately after the event, he also receives legal, medical, financial support, and last but not least, help in pursuing claims from insurance companies.

The ever increasing number of customers and divisions means an increasing number of events to deal with. The company started to look for new IT solutions, which will make work at its divisions more efficient.

CORIS Repräsentant Germany addressed a request to Macrix in regard to creating a software, which will take over and make the following more efficient:

• Collection of data about the customers of the company,
• Management of correspondence,
• Settlements with customers,
• Management of company accounting, related to the customers and company divisions,
• SStatistical functions.

Data collection module:

• Special dialogues (of Wizard type) facilitate the entry of data during the telephone conversation with the customer,
• Customer search functions according to various criteria,
• Editing dialogues for completion of customer data,
• Notepad functions enabling the making of separate notes related to each client.

Correspondence management module:

• Creator of specimens of correspondence documents,
• Archives of sent documents,
• Automatic complementation of the contents of documents, depending on the context of the call.

Customer settlement module:

• Dialogues enabling the collection of bills related to a given customer, coming from various institutions (hospitals, workshops, transport, etc.),
• Functions of management and monitoring the state of settlements of these bills.

Company accounting management module:

• Dialogues enabling the creation of bills intended for settlements according to various criteria (country, method of payment, amount of sums, type of collective bills),
• Functions related to printing out payment documents – bills, VAT invoices, payrolls, attachments,
• Archives of issued payment documents,
• Functions monitoring the current state of regulation of the required payments,
• Functions for creating the balance sheets of receivables and liabilities.

The statistical functions provide quantitative lists of customers according to various criteria, for instance, country of origin, type of case, age groups, settlement amounts, monthly distribution during a year or company profit. Additionally, the software has functions enabling updates of libraries of the software such as: insurance company base, car workshops, company subdivisions, foreign payers as well as parameters of settlements and accounting.